Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@shredindustries.com.  

If your return request is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Warranty and Crash Replacement

Stuff breaks. Much of what we sell is intended to break at some point. This makes for some unhappy customers. If you find yourself unhappy with your product, reach out to us at warranty@shredindustries.com with a good story of what happened, pictures, and enough information that we can hopefully improve our product. We will see to it that we get you back outside as soon as possible. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@shredindustries.com.